Technical Support Engineer-Dubai-UAE
Specialized Support Team are committed to tackling specialized difficulties and conveying the most significant level of consumer loyalty to drive client achievement.
Because of proceeded with interest in the business our quickly developing group in EMEAI is searching for an accomplished Engineer who is enthusiastic about innovation and persistent figuring out how to go about as a confided in counselor to clients who use our digital protection arrangements.
Because of proceeded with interest in the business our quickly developing group in EMEAI is searching for an accomplished Engineer who is enthusiastic about innovation and persistent figuring out how to go about as a confided in counselor to clients who use our digital protection arrangements.
This job will offer you a chance to construct mastery in various state of the art advances and to speed up your profession towards accelerations and initiative.
What Will I be Doing.
Manage customer communication and expectations.
Give telephone, email and talk Support to allotted accounts.
Provide troubleshooting and debugging of customer problems.
Go about as the client contact to Engineering, Sales, and Field Engineer groups.
Change item issues to Engineering and item improvements to Product Management, following status to the client routinely.
Give telephone, email and talk Support to allotted accounts.
Provide troubleshooting and debugging of customer problems.
Go about as the client contact to Engineering, Sales, and Field Engineer groups.
Change item issues to Engineering and item improvements to Product Management, following status to the client routinely.
Heighten basic issues and detours to the Technical Support Manager.
Be a piece of the available to come in to work turn for the appointed item group.
Be a piece of the available to come in to work turn for the appointed item group.
What Skills Should I have.
Four year certification liked in a connected specialized field
5 years in big business programming client service or potentially IT related help
5 years in big business programming client service or potentially IT related help
Capable information on Windows based worker OS like Microsoft Windows Server
Knowledge of the following:
Active Directory and GPO
Network Topology/Layers
Networking Tools and Utilities
AV/Firewall Rules and Policies
Secure “machine to machine” communications
Virtualization
Windows Account Administration
Security software
Strong dedication to customer care
Strong team interaction skills
Incredible verbal and composed relational abilities, face to face, by phone, and with huge groups
Capacity to comprehend and break down client specialized requirements
Capacity to take part, contribute and collaborate with Pre Sales Technical Engineers, Product Management, Development, Technical Support and Sales groups.
Knowledge of the following:
Active Directory and GPO
Network Topology/Layers
Networking Tools and Utilities
AV/Firewall Rules and Policies
Secure “machine to machine” communications
Virtualization
Windows Account Administration
Security software
Strong dedication to customer care
Strong team interaction skills
Incredible verbal and composed relational abilities, face to face, by phone, and with huge groups
Capacity to comprehend and break down client specialized requirements
Capacity to take part, contribute and collaborate with Pre Sales Technical Engineers, Product Management, Development, Technical Support and Sales groups.
Soft Skills
You are flexible. You define “good attitude.”
You appreciate working with a group and alone as the circumstance directs
You have a great sense of humor.
You are passionate, optimistic, and energetic.
You work for the wellbeing of the gathering consistently.
You appreciate working with a group and alone as the circumstance directs
You have a great sense of humor.
You are passionate, optimistic, and energetic.
You have an unquenchable hunger for information and improvement and the longing to fill in your job and in the organization. You are up to speed in the most recent Cyber Security and Software patterns… you work perseveringly to be inventive and stay important for the advantages of our clients, accomplices, representatives, and the company.
You bring out motivation in people around you and urge them to make their best work. You work for the wellbeing of the gathering consistently.
You have unwavering personal integrity and work ethic.
You are proactive.
You graciously give and receive feedback.
You are persuaded, no reasons, and a diligent self-starter.
You are proactive.
You graciously give and receive feedback.
You are persuaded, no reasons, and a diligent self-starter.
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